Launched in 2008, RBC's multi-language telephone service has more than 2,600 specialized interpreters who help with day-to-day basic business and personal banking inquiries such as opening an account, paying bills or requesting foreign exchange information at no cost to the client. Interpreters are available to help translate 180 different languages.
"Canada is home to a variety of languages that many organizations do not recognize, or have the capacity to service through translation," explained Dale Sturges, national director, Aboriginal Banking, RBC. "We are pleased to be able to continue reaching out to an underserved market by incorporating Cree and Inuktitut into our customer service capabilities. RBC has a long history of building relationships with the Aboriginal community and we remain committed to finding innovative ways to partner with our clients to meet their financial needs."